Your personal information is completely secure at bets 1. This privacy policy clearly outlines what data we collect, why we collect it, and how we keep it protected.
We believe privacy is a fundamental right. That is why bets 1 has upheld the highest standards of data protection from day one.
Welcome to the bets 1 Privacy Policy. This document has been written in plain, straightforward language with Bangladesh players in mind. We understand that data privacy raises many questions — so we have addressed every aspect openly and transparently here. By creating an account or using our services at bets 1, you agree to this Privacy Policy.
When you register or use bets 1's services, various types of information are collected. This is done solely to ensure quality service and keep the platform secure.
We collect the information you provide at the time of registration:
Information required for payment processing:
When you use the platform, certain information is collected automatically:
Bets 1 uses your information only for specific, transparent purposes. Each use is explained in detail below:
| Data Type | Purpose of Use | Legal Basis |
|---|---|---|
| Identity Information | Account creation, KYC verification, age confirmation | Contract Compliance |
| Contact Information | Providing support, sending important notifications | Contract Compliance |
| Financial Information | Deposit and withdrawal processing, fraud prevention | Legal Obligations |
| Gaming history | Responsible gaming compliance, service improvement | Legitimate Interest |
| Device Information | Security verification, multiple account detection | Legitimate Interest |
| Location Data | Compliance with legal regulations and fraud prevention | Legal Obligations |
With your consent, we may send you emails or SMS about bonus offers, promotions, and new features. You can opt out of these marketing communications at any time — either by clicking the unsubscribe link in the email or by contacting our support team.
Bets 1 uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored in your browser.
You can manage cookies through your browser settings. Keep in mind that disabling essential cookies may affect certain key features of the site. In most browsers, cookies can be managed via Tools → Settings → Privacy → Cookies.
Bets 1 never sells your personal data to third parties. However, limited information may be shared in certain specific circumstances:
Your payment details are shared with the relevant payment providers (such as bKash, Nagad, and Rocket) to process deposits and withdrawals. These providers operate under their own privacy policies.
Your information may be shared in the following circumstances, as required by Bangladesh law or by court order:
We work with a number of trusted technology partners to operate the platform — including cloud hosting and cybersecurity services. Strict data processing agreements are in place with these partners, and they are not permitted to use your information for any other purpose.
Bets 1 uses multiple layers of security to protect your data, all operating in line with the highest industry standards.
In the event of a data breach, we will notify all affected users by email within 72 hours and take immediate protective action.
As a bets 1 user, you have several important rights over your own data:
To exercise any of the rights listed above support@bets1.net— email us or reach out via live chat. We will respond to your request within 30 working days.
Bets 1 does not retain your data longer than necessary. Our data retention policy is outlined clearly below:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration of active account + 5 years | Legal Obligations |
| Transaction Records | 7 years | Financial Regulatory Requirements |
| KYC Documents | 5 years after account closure | AML Compliance |
| Gaming history | 3 years | Responsible Gaming |
| Support Conversations | 2 years | Service Improvement |
| Log Files | 12 months | Security Review |
| Marketing Preferences | Until consent is withdrawn | Based on your preferences |
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us directly. We are always ready to assist you.
This Privacy Policy may be updated from time to time. For any significant changes, we will notify you by email and the "Last Updated" date at the top of this page will reflect the revision. The latest version of the policy will always be available on this page.